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Return / Refund Policy

  • This return / refund policy applicable only to products purchased by you directly from all MPSB account in mdex.my website.

  • If you ordered your item from MDEX Marketplace seller, please see our Marketplace Returns Policy for more information about returning your order.

  • No return should be allowed except for product defective.

  • You can return your purchase for up to 14 days from the date of purchase to get replacement for a new item or to get full refund.

  • No returns/refund will be accepted after 14 days.

  • For defective product replacement, we cannot exchange item purchased to another different item. We can only replace the exact item and version you ordered.

  • We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount.

How to Return

  • Customer must notify mdex.my on return claim via email to MDEX

  • A return claimed form will be email to customer once customer notify MDEX on the faulty items.

  • Customer will then filled up the return claim form and email back to MDEX

  • Customer must send the faulty items to MDEX as per address below:

    Multimedia Prostpect Sdn Bhd
    Wisma MPSB, Lot 113,
    Jalan USJ 21/10,
    47630 Subang Jaya,
    Selangor Darul Ehsan.

  • No returns/refund will be accepted after 14 days.

  • For defective product replacement, we cannot exchange item purchased to another different item. We can only replace the exact item and version you ordered.

  • We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount.

 
 
 
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