Return / Refund Policy

• This return / refund policy applicable only to products purchased by you directly from all MPSB account in mdex.my website.


• If you ordered your item from MDEX Marketplace seller, please see our Marketplace Returns Policy for more information about returning your order.


• No return should be allowed except for product defective.


• You can return your purchase for up to 14 days from the date of purchase to get replacement for a new item or to get full refund.


• No returns/refund will be accepted after 14 days.


• For defective product replacement, we cannot exchange item purchased to another different item. We can only replace the exact item and version you ordered.


• We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount.

How to Return

• Customer must notify mdex.my on return claim via email to MDEX


• A return claimed form will be email to customer once customer notify MDEX on the faulty items.


• Customer will then filled up the return claim form and email back to MDEX


• Customer must send the faulty items to MDEX as per address below:
  
  Multimedia Prostpect Sdn Bhd
  Wisma MPSB, Lot 113,
  Jalan USJ 21/10,
  47630 Subang Jaya,
  Selangor Darul Ehsan.
  


• No returns/refund will be accepted after 14 days.


• For defective product replacement, we cannot exchange item purchased to another different item. We can only replace the exact item and version you ordered.


• We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount.